Account & Data

Delete your MOTAR account

Applies to the MOTAR and MOTAR Driver apps by MJS Technologies.

How to request deletion

To delete your MOTAR account and the personal data linked to it, send an email from the email address or phone number registered on your account:

Email: legal@getmotar.com
Subject: Delete my MOTAR account
Include: the phone number and/or email on your account so we can verify it is you.

We verify the request and delete your account within 30 days. You will receive a confirmation once it is done.

What we delete

When your account is deleted, we erase or irreversibly anonymize the personal data tied to it, including:

Your name, email address and phone number
Profile photo and identity-verification documents (ID and selfie)
Location history and trip route data
In-app chat messages
Device identifiers and push-notification tokens

What we must keep

To comply with legal, tax and anti-fraud obligations, we retain a limited set of transaction and financial records (for example ride payment and payout records) for the period required by law. These records are kept in a de-identified form where possible and are permanently deleted once the retention period ends.

Questions

For any question about deleting your account or data, contact us at: legal@getmotar.com